One platform to report, analyze, assign, and resolve urban issues. Powered by AI. Built for citizens, technicians, and administrators.
A complete toolkit powered by artificial intelligence to streamline civic operations from report to resolution.
Automatic categorization, urgency detection, and duplicate identification using machine learning.
Instant push, SMS, and email alerts keep everyone informed about progress and status changes.
Route tickets to the right technicians based on skills, location, and real-time availability.
Dashboards and reports reveal performance trends, bottlenecks, and areas for improvement.
Automatic failover between AI, storage, and notification providers ensures zero downtime.
End-to-end encryption, role-based access, and full audit trails protect every interaction.
A streamlined workflow that ensures every issue is handled efficiently and transparently.
Citizens submit issues with photos, location, and description.
AI categorizes, detects urgency, and flags duplicates automatically.
Tickets are routed to the best available technician instantly.
Real-time tracking until the issue is fixed and verified.
CityNex is designed for the needs of modern cities with intelligence at its core.
Citizens report issues, technicians resolve them, administrators oversee everything — all in a single, unified experience with tailored dashboards for each role.
94% accuracy in automatic categorization. Detects urgency, finds duplicates, and learns from corrections.
Push, SMS, email, and in-app alerts ensure no update is ever missed by any stakeholder.
Multi-provider architecture with automatic failover. If one AI or storage provider goes down, CityNex seamlessly switches to the next — zero downtime, zero data loss.
Hear from city managers, technicians, and citizens who use CityNex every day.
Join thousands of municipalities using CityNex to deliver faster resolutions and happier citizens.
